FAQs

Fusionmarkt Support

We understand that you may have questions and we are here to answer them. Check out our FAQ section below for quick help.

Payment Procedures and Invoicing

Which payment methods do you accept?

We accept credit cards, debit cards and bank transfers (EFT). Installment options depend on your bank's terms.

What should I do if I encounter a payment error?

Payment errors may occur due to issues with your bank or internet connection. Try using another card or contact us for support.

How can I request a corporate invoice?

Enter your company details in the billing section during checkout to receive a corporate invoice.

How is payment security ensured?

Payment transactions are protected by SSL encryption technology, and none of your card information is stored in our system.

Why didn’t my discount coupon work?

Ensure the coupon is valid and meets the conditions. If the problem persists, contact us at destek@fusionmarkt.com.

Order and Shipping Transactions

Can I change the delivery address after placing an order?

If the order has not been shipped, you can update the address under "My Account > Orders." For further assistance, contact us at +90 (850) 840 6160.

When will I receive my refund if I cancel my order?

Once the cancellation is confirmed, the refund will be processed within 3-7 business days. The refund period may vary depending on your bank's processing times.

Do you ship internationally?

Yes, we offer international delivery. Delivery times vary by country and can be seen during the checkout process.

I haven’t received my tracking number. What should I do?

Tracking details are sent via email or SMS once your order is shipped. If you don't receive it, contact us at destek@fusionmarkt.com.

Which courier companies do you work with?

We partner with MNG, Yurtiçi, and Aras Kargo in Turkey, and DHL, UPS, and FedEx for international deliveries.

Return,Exchange and Technical Support

How do I initiate a return?

Go to "My Account > Orders" to submit a return request. Once approved, ship the product using the provided return code.

Is the shipping fee refunded?

Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

Which products are non-returnable?

Used, opened, or hygienic products cannot be returned. Please review our return policy for more details.

How does the exchange process work?

You need to return the product and place a new order. Return and re-order processes are managed separately.

How can I get technical support?

For all inquiries and support:

WhatsApp/Phone Turkey: +90 (850) 840 6160
International: +1 (302) 918-4817
Email: destek@fusionmarkt.com / info@fusionmarkt.com

We are always here to assist you!

Membership and Account Management

How can I reset my password if I forget it?

Use the "Forgot Password" option on the login screen, and a password reset link will be sent to your email. Follow the link to create a new password.

What information do I need to provide during registration?

You’ll need to provide your name, surname, email address, password, and contact information. Additionally, you’ll be asked to enter your delivery address during checkout.

Can I create a new account with a different email address?

Yes, you can register with a new email address. However, order history and points cannot be transferred between accounts.

I became a member but didn’t receive the email verification, what should I do?

Check your spam or junk folders. If you still can’t find the email, contact us at destek@fusionmarkt.com to request a new verification message.

How do I unsubscribe from membership?

Send an email to destek@fusionmarkt.com to request account deletion, or contact our support team for assistance.

Do you have a question about a specific product?

Start a conversation with our Whatsappp Line.

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