Can I change the delivery address after placing an order?
admin2024-10-17T09:51:55+00:00If the order has not been shipped, you can update the address under "My Account > Orders." For further assistance, contact us at +90 (850) 840 6160.
When will I receive my refund if I cancel my order?
Once the cancellation is confirmed, the refund will be processed within 3-7 business days. The refund period may vary depending on your bank's processing times.
Do you ship internationally?
admin2024-10-17T09:48:05+00:00Yes, we offer international delivery. Delivery times vary by country and can be seen during the checkout process.
I haven’t received my tracking number. What should I do?
admin2024-10-17T09:47:21+00:00Tracking details are sent via email or SMS once your order is shipped. If you don't receive it, contact us at destek@fusionmarkt.com.
Which courier companies do you work with?
admin2024-10-17T09:39:00+00:00We partner with MNG, Yurtiçi, and Aras Kargo in Turkey, and DHL, UPS, and FedEx for international deliveries.
Can I add an item to my order after placing it?
admin2024-10-17T09:38:19+00:00Once an order is confirmed, no changes can be made. You can place a new order for additional items.
What does “Preparing” status mean on my order?
admin2024-10-17T09:37:35+00:00It means your order is being prepared at the warehouse and will be dispatched within 24 hours.
