Return, Exchange and Technical Support

How do I initiate a return?

admin2024-10-17T09:44:08+00:00Go to "My Account > Orders" to submit a return request. Once approved, ship the product using the provided return code.

Is the shipping fee refunded?

admin2024-10-17T09:42:26+00:00Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

Which products are non-returnable?

admin2024-10-17T09:41:52+00:00Used, opened, or hygienic products cannot be returned. Please review our return policy for more details. 

How does the exchange process work?

admin2024-10-17T09:41:05+00:00You need to return the product and place a new order. Return and re-order processes are managed separately.

How can I get technical support?

admin2024-10-17T09:40:28+00:00For all inquiries and support:

• WhatsApp/Phone Turkey: +90 (850) 840 6160
• International: +1 (302) 918-4817
• Email: [email protected] / [email protected]

We are always here to assist you!

What if I lost the warranty certificate?

admin2024-10-17T09:31:41+00:00We can verify your warranty status using your purchase history. Contact us for assistance [email protected]