admin2024-10-17T09:41:05+00:00You need to return the product and place a new order. Return and re-order processes are managed separately.
How is payment security ensured?
admin2024-10-17T09:43:23+00:00Payment transactions are protected by SSL encryption technology, and none of your card information is stored in our system.
I became a member but didn’t receive the email verification, what should I do?
admin2024-10-17T09:50:13+00:00Check your spam or junk folders. If you still can’t find the email, contact us at destek@fusionmarkt.com to request a new verification message.
I haven’t received my tracking number. What should I do?
admin2024-10-17T09:47:21+00:00Tracking details are sent via email or SMS once your order is shipped. If you don't receive it, contact us at destek@fusionmarkt.com.
Is the shipping fee refunded?
admin2024-10-17T09:42:26+00:00Shipping fees are non-refundable unless the return is due to a defective or incorrect product.
What does “Preparing” status mean on my order?
admin2024-10-17T09:37:35+00:00It means your order is being prepared at the warehouse and will be dispatched within 24 hours.
What if I lost the warranty certificate?
admin2024-10-17T09:31:41+00:00We can verify your warranty status using your purchase history. Contact us for assistance destek@fusionmarkt.com
What information do I need to provide during registration?
admin2024-10-17T09:51:17+00:00You’ll need to provide your name, surname, email address, password, and contact information. Additionally, you’ll be asked to enter your delivery address during checkout.
What should I do if I encounter a payment error?
admin2024-10-17T09:45:21+00:00Payment errors may occur due to issues with your bank or internet connection. Try using another card or contact us for support.
When will I receive my refund if I cancel my order?
Once the cancellation is confirmed, the refund will be processed within 3-7 business days. The refund period may vary depending on your bank's processing times.
